Market Logistics Coordinator Spain & Portugal

Description

The Market Logistics Coordinator is responsible for the efficient planning and organization of all warehousing and distribution activities supporting Zoetis’ operations and executed by 3rd party service providers. Acts as liaison and primary contact for providers and business customer service and management teams. Ensures external provider’s compliance with established service level agreements, identified requirements and within established costs, aligned with Zoetis’ policies, procedures, and standards while maintaining focus on continuous improvement activities and operational efficiency. Monitors financial performance to ensure taking required corrective actions and achieving targets and strategies.

The role responsibility is currently for market Spain and Portugal, but could be in the future modified as per business / organizational needs. This role manages Market delivery. He/she escalates appropriate issues to Supply Chain & Logistics Lead

He/she manages relationships with Market leadership, executing service level expectations for the respective Market. He/She further develops the capabilities and talents of his organization.

POSITION RESPONSIBILITIES

• Coordinate and Ensure daily customer order fulfillment, according to established Service Level Agreements.
• Keep constant interaction with customer service and marketing groups to inform results and gather business plans and intelligence.
• Coordinate and Ensure the import process
• Coordinate the relabeling activities, where necessary
• Coordinate the inventory transfer between satellites

LSP /Imports/ Warehouse management

• Work with the Logistics Service Providers (LSPs) to ensure inventory accuracy is maintained at established levels via execution of daily Book to Book reconciliation, cycle counts, annual physical inventory activities, analysis and reconciliations.
• Coordinates with LSP general processes of inventory management as required: supports Quality sampling, provides obsolete items for destruction, repacking, re-labeling, code transfers, consignment inventory replenishment, returns, claims, etc

• Ensures proper storage and handling of hazardous goods, controlled substances, temperature controlled, high value products or any other kind of item, following established procedures, regulations and corporate guidelines.
• Ensures the appropriate use of warehouse management, distribution, transportation, reporting and/or any other system to achieve efficient operations and assuring proper system interfaces are in place between Zoetis, LSP, and any other required parties.
• Manage customer service inquiries/complaints regarding distribution with the LSP and carriers.
• Ensure all contracts and processes with the providers are up-to-date.
• Coordinates with LSP relabelling activities
• Plan and execute the packaging materials purchase for warehouse operations and the materials acquisition for relabeling
• Coordinates with the Customs broker the import activities
• Coordinates all the Purchase Order and invoicing processes for vendors
• SARS request on a monthly bases
• Zoetis Operating Model - Prepare Belgium invoices with supporting documents for payment.

Performance Management

• Implementation, monitoring and reporting of relevant performance metrics (KPIs) in compliance with established guidelines.
• Takes corrective actions when needed to achieve targets
• Performs budgeting and expense control activities, for Warehousing, Transportation, Imports, Relabeling processes, Waste Disposal, etc keeping track of results to ensure adherence to objectives and strategies, and identifying opportunities for cost improvement projects (CIP)

Compliance

Ensure consistent compliance with required regulations, policies and procedures, and Zoetis standards including e.g.:

• Financial –SOX
• FCPA
• Zoetis Operating Model
• Quality
• GDP compliance including cold chain monitoring
• Keeps a comprehensive and updated set of SOP?s and supports all types of internal or external inspections and audits.
• Operations (EH&S, dangerous goods, facilities and conveyance security, Business continuity)
• Trade and Customs

INTERNAL AND EXTERNAL RELATIONSHIPS:

Internal: Cluster Logistics Leader, Commercial Areas, Finance, Quality, Global Transpotation; SupplyChainLogistics

External: Vendors, LSP?s, Customs Brokers, Customs Authorities, Transportation Companies

EDUCATION AND EXPERIENCE:

• Bachelor in Engineering, Business Administration, Logistics Management, Operations Management or Supply Chain Management.
• Fluent both written and verbally in English.
• APICS and/or Lean/six sigma training or certifications desirable.
• 3-5 years of combined Supply and Logistics management experience is required in the below areas, working in the Pharmaceutical, FMCG, electronics, automotive, retail or other industries where understanding and alignment of final customer requirements with sales, marketing and finance, and with local and international suppliers of goods and logistic/transportation services is necessary:
  • Commercial relationships: +1 years experience in partnering with commercial teams, understanding requirements and supporting supply & logistics business needs. Leadership or participating in S&OP processes with Sales, Marketing, Finance and other business functions.
• Logistics Operations/Compliance: 1-2 years managing/supporting internal/external market warehousing, logistics & compliance activities, from a commercial market operation, an internal distribution center, or a Logistics Service Provider company, including distribution metrics, costs management and operational compliance.

Financial: +1 years managing or supporting the Supply & Logistics budget cycle for several markets, expense tracking and reporting.

TECHNICAL SKILLS REQUIREMENTS:

• Proven ability to work in a complex international organization.
• Strong team work orientation required.
• Ability to work effectively in an environment of competing priorities. Must have demonstrated consultative, influencing, analytical, strategic thinking, and problem solving skills.
• Strong oral and written communication, and presentation, data analysis and PC skills are required.
• Ability to interact and build effective relationships at all levels of the organization and across geographies is imperative.
• Additional cross functional, project and regional experience is valued:
  • ERP/System implementations.
  • Implementation of New business/distribution models.
  • Logistics market knowledge relevant for the region (LSPs, transport, etc.).
  • Deep knowledge of SAP and MS Office (Word, Excel, PowerPoint, Access is a plus)
• Exposure to business finance

PHYSICAL POSITION REQUIEREMENTS:

• Ability and availability to travel
• The position is based in Madrid – Spain

About Zoetis

At Zoetis, our purpose is to nurture the world and humankind by advancing care for animals. As a Fortune 500 company and the world leader in animal health, we discover, develop, manufacture and commercialize vaccines, medicines, diagnostics and other technologies for companion animals and livestock. We know our people drive our success. Our award-winning culture, built around our Core Beliefs, focuses on our colleagues’ careers, connection and support. We offer competitive healthcare and retirement savings benefits, along with an array of benefits, policies and programs to support employee well-being in every sense, from health and financial wellness to family and lifestyle resources.

Diversity, Equity & Inclusion

Connected to our purpose and Core Beliefs, at Zoetis, we lead with inclusion. Our Diversity, Equity & Inclusion (DE&I) focus helps create an environment where each colleague can thrive. Our commitment to DE&I begins with our leadership team of diverse backgrounds, experiences and ethnicities, and it is demonstrated in our support of our colleagues and the animal health industry. We have nine colleague resources groups whose members spread awareness, foster inclusivity and make a positive impact on our business and communities.

Our commitment to advancing Diversity, Equity and Inclusion has earned us recognitions as a 2024 Catalyst Award recipient and a Top 50 Company for Workplace Fairness by Fair360 (formerly DiversityInc). Zoetis has also been named a Best Place to Work for LGBTQ+ Equality, a Best Company for Working Parents, a Top Company for Executive Women, among many others. Learn more here.

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