Veterinary Advisor - Companion Animal

Description

Role profile:

A Zoetis Veterinary advisor is expected to provide comprehensive technical advice, guidance, and support on Zoetis products to internal business units, functions, and external customers. This role involves handling product complaints, conducting thorough investigations, and ensuring the resolution of cases. The advisor ensures compliance with Standard Operating Procedures and regulatory guidelines for reporting adverse events, both within Zoetis and to local regulatory authorities.

Core responsibilities:

Technical Issues

• Handle technical issues relating to Zoetis products, both internally and externally.
• Answer general technical queries and requests for information.
• Provide technical advice, guidance, and support to sales force and marketing colleagues.
• Gather feedback from external customers to inform future activities and share with the wider team.
• Participate in internal projects and working parties to contribute technical knowledge and expertise that informs debate and decision making.

Product Complaints

• Provide an effective service to external customers in the investigation and resolution of product complaints and quality issues.
• Arrange necessary visits as part of investigation and resolution (when required).
• Report issues of quality to the Regulatory team for further investigation.

Pharmacovigilance

• Work in compliance with internal and external Standard Operating Procedures (SOPs) and regulatory guidelines relating to pharmacovigilance.
• Ensure compliance with reporting timelines for all adverse reactions.
• Interact with regulatory colleagues and the Veterinary Medicine Regulatory Affairs (VMRA) team to address any pharmacovigilance requests from regulatory agencies.

Relationships

• Maintain constructive internal relationships with Regulatory colleagues and across the wider business to facilitate team working, exchange of information, and development of business opportunities.
• Forge productive relationships with external customers built on a common desire to find resolution.
• Ensure external relationships born from product issues arrive at a place of positivity and resolution.

Leadership and Support

• Demonstrate leadership behaviors such as supporting colleagues, coaching, mentoring, and fostering a team-focused environment.
• Consistently perform as a role model to Technical Advisors.
• Support and coordinate the work of Technical Advisors, including the distribution of technical enquiries.
• Proactively share knowledge and expertise with Technical Advisors.
• Step up in responsibilities in the absence of the Regulatory & Compliance manager on technical issues.
• Involvement in and contribution to regulatory or company meetings as the representative from the Technical group.

Key skills:

Capability in, or potential to develop:

• Strong communication skills; written and verbal
• Relationship and stakeholder management, interpersonal skills
• Development of knowledge base. Analytically and technically, able to retain and recall product and disease information to a detailed level
• Customer focus with a strong service orientation
• Organised and effective ways of working; recording of data, prioritising, time management
• Negotiation & influencing skills

Behaviours:

Our Colleagues make the difference

• Keep your technical skills sharp. Read, research and stay current
• Be an expert on your products – know them inside and out, and continue to learn

Always do the right thing

• Make decisions and undertake activities that support our business as a whole
• Help build the reputation of our brand by understanding and supporting the things that we stand for

Customer obsessed

• Know your customers. Know more than just their names, know their businesses
• Establish positive and lasting relationships with customers and stakeholders that build loyalty to our brand

Run it like you own it

• Ground all decisions in commercially sound thinking
• Deliver on your commitments to customers and colleagues. Do what you say you’ll do – and quicker, and better

We are one Zoetis

• Give the team timely information and support that helps them to deliver their role
• Know what’s going on around the business and talk about it to your customers
• Communicate across roles, across regions, across species

Training & qualifications:

• Batchelor’s degree in related discipline; veterinary, science, human health
• IT literate. Able to use standard business software, communication tools and regulatory systems

Experience:

• Experience in animal or human health industry in a pharmacovigilance role
• Post qualification experience in veterinary practice or agricultural industry desired
• A working knowledge of the animal health industry

Travel requirements:

• Occasional travel required

About Zoetis

At Zoetis, our purpose is to nurture the world and humankind by advancing care for animals. As a Fortune 500 company and the world leader in animal health, we discover, develop, manufacture and commercialize vaccines, medicines, diagnostics and other technologies for companion animals and livestock. We know our people drive our success. Our award-winning culture, built around our Core Beliefs, focuses on our colleagues’ careers, connection and support. We offer competitive healthcare and retirement savings benefits, along with an array of benefits, policies and programs to support employee well-being in every sense, from health and financial wellness to family and lifestyle resources.

Diversity, Equity & Inclusion

Connected to our purpose and Core Beliefs, at Zoetis, we lead with inclusion. Our Diversity, Equity & Inclusion (DE&I) focus helps create an environment where each colleague can thrive. Our commitment to DE&I begins with our leadership team of diverse backgrounds, experiences and ethnicities, and it is demonstrated in our support of our colleagues and the animal health industry. We have nine colleague resources groups whose members spread awareness, foster inclusivity and make a positive impact on our business and communities.

Our commitment to advancing Diversity, Equity and Inclusion has earned us recognitions as a 2024 Catalyst Award recipient and a Top 50 Company for Workplace Fairness by Fair360 (formerly DiversityInc). Zoetis has also been named a Best Place to Work for LGBTQ+ Equality, a Best Company for Working Parents, a Top Company for Executive Women, among many others. Learn more here.

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