Account Manager CA Portugal -North Area

Description

Job Purpose:

The purpose of this field-based position is to sell designated product lines to an agreed portfolio of customers.

The person in role is required to develop mutually beneficial and productive long term partnerships with our customers, and to maintain these relationships with the appropriate quantity & quality of activity.

This role contributes to the overall success of Zoetis by delivering to at least the sales growth & market share gain targets for the designated product lines.

Core Responsibilities:

Planning

• Maintain high level of expertise with the evolving portfolio of products, services, pricing, competition, market and industry trends
• Develop and maintain account plans in collaboration with Veterinarians, and Area Business Managers (ABM)
• Ensure customer information and call reports are continuously updated through CRM system
• Align activities and account plans to marketing programmes and management direction in line with the Solution Selling model
• Analyse and interpret actual and potential territory/customer sales and growth opportunities to support delivery of sales targets

Relationships

• Develop mutually beneficial and productive long term partnerships with our customers based on high quality account plans
• Implement bespoke customer solutions utilising all available resources including products, value add services, Veterinarians and Business Consultants
• Contribute to the success of your team by sharing best practice with colleagues and proactively contributing ideas

Call activity

• Deliver call activity in accordance with agreed KPIs to achieve the required coverage and frequency with identified target customers
• Ensure clear and specific objectives exist for each individual call
• Deliver relevant marketing messages, product information and programmes consistent with management direction in line with Solution Selling model
• Proactively identify customer opportunities and capitalize on them
• Co-ordinate with colleagues in order to achieve positive changes to the customers understanding and use of our portfolio of products, services and pricing
• Accurately record call activity in the CRM system, in line with company guidance
• Ensure clear and timely follow up plan is in place and actioned

Compliance

• Maintain high standards of business conduct and compliance, adhering particularly to Pharmacovigilance Policy, Global vet Policy, Zoetis values, travel & expenses policy and local codes of practise
• Maintain accurate business records including CRM and communicate effectively with the Area Business Manager and other stakeholders
• Manage allocated customer support budget with tight control to avoid overspends

Key Skills:

• Exceptional sales ability
• Strong commercial acumen
• Strong technical knowledge of the swine production market.
• Strong communication, influencing skills
• Builds successful and effective relationships
• Knows their stuff – able to retain and recall product information to a detailed level
• A strong focus on planning, and a balance of tactical planning with day to day operational requirements
• Ability to work independently
• Drive and resilience, demonstrated with a persistent, never give up attitude
• Confidence, likability and an authoritative personality
• Stakeholder management – effective at using stakeholders as resources

Behaviours:

Our Colleagues make the difference

• Keep your selling skills sharp. Train, and retrain
• Be an expert on your solutions – know them inside and out, and continue to learn
• Use the experience from setbacks and failure to drive your future success

Always do the right thing

• Sell what you know your customers need; what you know will work for them
• Help build the reputation of our brand by understanding and supporting the things that we stand for

Customer obsessed

• Know your vets, know your farmers. Know more than just their names, know their business
• Establish effective and lasting relationships with customers that build loyalty to our brand

Run it like you own it

• Ground all account plans in commercially sound thinking
• Deliver on your commitments to customers and colleagues. Do what you say you’ll do – and quicker and better

We are one Zoetis

• Give the team timely information and support that helps them to deliver their role
• Know what’s going on around the business and talk about it to your customers.
• Communicate across roles, across regions, across species

Training and Qualifications:

• High knowledge and experience in Companion Animals Business
• University Degree in Veterinary Medicine would be appreciated
• English proficiency speaking and writing
• Current passport and valid driving licence
• IT literate. Able to use standard business software and communication tools

Experience:

As either a;

• field sales representative
• feld vet technician
• employee in animal health industry or a related industry employee in a customer facing role

Travel requirements:

High frequency of travel within designated region, and within Portugal

About Zoetis

At Zoetis, our purpose is to nurture the world and humankind by advancing care for animals. As a Fortune 500 company and the world leader in animal health, we discover, develop, manufacture and commercialize vaccines, medicines, diagnostics and other technologies for companion animals and livestock. We know our people drive our success. Our award-winning culture, built around our Core Beliefs, focuses on our colleagues’ careers, connection and support. We offer competitive healthcare and retirement savings benefits, along with an array of benefits, policies and programs to support employee well-being in every sense, from health and financial wellness to family and lifestyle resources.

Diversity, Equity & Inclusion

Connected to our purpose and Core Beliefs, at Zoetis, we lead with inclusion. Our Diversity, Equity & Inclusion (DE&I) focus helps create an environment where each colleague can thrive. Our commitment to DE&I begins with our leadership team of diverse backgrounds, experiences and ethnicities, and it is demonstrated in our support of our colleagues and the animal health industry. We have nine colleague resources groups whose members spread awareness, foster inclusivity and make a positive impact on our business and communities.

Our commitment to advancing Diversity, Equity and Inclusion has earned us recognitions as a 2024 Catalyst Award recipient and a Top 50 Company for Workplace Fairness by Fair360 (formerly DiversityInc). Zoetis has also been named a Best Place to Work for LGBTQ+ Equality, a Best Company for Working Parents, a Top Company for Executive Women, among many others. Learn more here.

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