Asia, Operations Lead

Description

Location: Asia (Japan, Korea, Thailand, Philippines, India, Vietnam or Indonesia)

The Asia Operations Lead is based in Asia and reports into the Senior Vice President of Asia Cluster. They support the SVP and the Asia Leadership Team (ALT) by driving operational excellence across Asia, coordinating strategic initiatives, and ensuring dialogue and information flows are transparent and sustained. The Lead also supports in coordinating key operational and strategic initiatives, as well as provides high-level support in the decision-making process with respect to ongoing operational matters and larger projects, including, but not limited to, new product introductions, operating planning process, operational efficiency initiatives, identification of growth levers, and review of go-to-market models.

Position Responsibilities

• Facilitates the alignment of Asia strategic objectives and operational execution, serves as thought partner, providing insights and recommendations on strategic initiatives and process design. Prepares and reviews presentations, reports, and communications.
• Serve as liaison between Asia and GMS to ensure supply in the markets.
• Enable open dialogue and information flow and foster transparent and constant communication between leaders.
• Provides information to support the leadership team on resource allocation decisions such as investment opportunities, efficiency initiatives, new product introductions, business development opportunities, market expansion, and review of go-to-market models.
• Support change management within the cluster.
• Lead process and practice initiatives to ensure consistent delivery and compliance.
• Coordinates, chairs, and supports key meetings, forums, and decision bodies participated in by the SVP of Asia and the ALT.
• Asia Leadership meetings and offsites: Coordinates and establishes the agenda for the monthly call with the ALT and other forums when necessary, addressing high-level operational decisions. Additionally, they coordinate follow-up discussions and execution activities on an as-needed basis.
• Key communication and colleague engagement forums: In conjunction with Corporate Communications, Sales Operations, and Marketing, the Operations Lead creates the agenda and supports the creation of content for key forums to engage colleagues, such as the Asia Town Hall, Cluster Sales Meeting, and other ad hoc engagements.
• Project Management of key strategic initiatives: As needed and agreed upon by the leadership team, the Operations Lead will lead and project manage key strategic initiatives. They will partner with internal and external partners to deliver clear project plans and track milestones.
• Coordinate annual financial calendar: In partnering with Finance and Marketing, the Operations Lead supports the content creation for meetings such as Monthly Finance Reviews, Quarterly Business Reviews, and the Annual Operating Plan.
• Leads key projects and initiatives cross-functionally, ensuring timely delivery and adherence to budget and quality standards. Identifies potential risks and develops mitigation strategies to ensure success.

Education and Experience

• Level of Education and Qualifications:

• A bachelor’s degree is required. An MBA or higher education is a plus.
• Excellent knowledge of commercial operations and strategy
• Professional experience/capabilities:

• Minimum 8-10 years of experience with extensive capabilities as a leader, ideally in a transformation environment with strategic or operational focus and strong business acumen in a highly matrixed environment
• Experience leading large-scale complex projects and managing teams in diverse locations.
• Financial management skills - P&L and operating budget management.
• Experience working with, leading, or managing cross-functional teams in developing and executing business strategies, programs, systems, and/or tactics.
• Proven track-record of leading teams without direct reporting lines through transformation and having instilled a strong culture of performance and enthusiasm, even in difficult times.
• Experience in managing a significant change and/or transformation across cultural and/or country boundaries
• Demonstrated track-record of operational excellence with a sharp sense of vision that translates into an ability to identify new opportunities.
• Experience in managing relations with a wide diversity of stakeholders, including (but not limited to) Commercial leaders, Enabling and Global functions, customers, and senior leaders.

• People Management:
• Significant and successful experience in managing/influencing diverse business and functional stakeholders, including Senior Leaders
• Ability to assess and provide peer-to-peer coaching and motivate teams to exceed performance standards.
• Languages: Fluency in spoken and written English is a must; mastering other languages is a plus.

• Travel: Ability to travel internationally up to 25%

Skills and Capabilities

• Strong leadership presence with exceptional capabilities – influences, inspires and enables.
• Outstanding communicator internally and externally
• Proven to produce outstanding results as a leader of teams/projects
• Ability to organize and prioritize multiple projects in a fast-paced, dynamic environment
• Ability to oversee complex, cross-regional projects that require input from internal and external stakeholders
• Results oriented and ability to meet tight deadlines
• Outstanding written and oral communication skills and knowledge of digital tools / processes and systems to lead ways of working
• Strong knowledge and expertise in sales, technical, and enabling functions, and demonstrated communications strategy; customer insight and operational excellence
• Ability to interact with and influence senior business leaders with confidence and conviction
• Effective at managing complexity and scope
• Strong networking skills, builds successful and effective relationships
• Customer centricity with a strong service orientation, champions a customer focused environment
• Proven leader who builds credibility quickly and delivers results with a people focused mindset.

About Zoetis

At Zoetis, our purpose is to nurture the world and humankind by advancing care for animals. As a Fortune 500 company and the world leader in animal health, we discover, develop, manufacture and commercialize vaccines, medicines, diagnostics and other technologies for companion animals and livestock. We know our people drive our success. Our award-winning culture, built around our Core Beliefs, focuses on our colleagues’ careers, connection and support. We offer competitive healthcare and retirement savings benefits, along with an array of benefits, policies and programs to support employee well-being in every sense, from health and financial wellness to family and lifestyle resources.

Diversity, Equity & Inclusion

Connected to our purpose and Core Beliefs, at Zoetis, we lead with inclusion. Our Diversity, Equity & Inclusion (DE&I) focus helps create an environment where each colleague can thrive. Our commitment to DE&I begins with our leadership team of diverse backgrounds, experiences and ethnicities, and it is demonstrated in our support of our colleagues and the animal health industry. We have nine colleague resources groups whose members spread awareness, foster inclusivity and make a positive impact on our business and communities.

Our commitment to advancing Diversity, Equity and Inclusion has earned us recognitions as a 2024 Catalyst Award recipient and a Top 50 Company for Workplace Fairness by Fair360 (formerly DiversityInc). Zoetis has also been named a Best Place to Work for LGBTQ+ Equality, a Best Company for Working Parents, a Top Company for Executive Women, among many others. Learn more here.

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