Product Support Associate

Description

An opportunity has become available for a Product Support Associate. Preferably based at Zoetis’ office at Rhodes in Sydney and reporting to the Regulatory Affairs Director, you will be responsible for providing technical support for Zoetis’ veterinary pharmaceutical and vaccines and Zoetis’ diagnostic range to veterinarians, rural resellers, pets stores and end users. The role involves both responding to phone queries received on Zoetis’ 1800, line as well as email and written enquiries. You will liaise closely with Zoetis’ Veterinary Operations colleagues, Zoetis’ Customer Service and Logistics colleagues as well as the Pharmacovigilance team. Consideration will also be given to candidates based outside Sydney who can perform this role working remotely.

Your excellent customer service, competence in problem solving, empathy, along with your demonstrated administrative and organisational skills are critical for this position.

Key Accountabilities include:

Receiving and responding to customer enquiries received via Zoetis’ 1800 Product Support line

• Liaising as necessary with Zoetis Veterinary Operations where the input of a veterinarian is required
• Collecting veterinary case notes to assist reporting of adverse events by the Pharmacovigilance team
• Entering details of product quality reports into Zoetis’ global database
• Communicating with Zoetis’ sales force via Zoetis’ CRM system
• Maintaining up to date knowledge of Zoetis range of products

Personal Attributes required include:

• A high level of interpersonal skills, including good listening skills and empathy that can accommodate telephone communications with both external customers and internal stakeholders
• Demonstrable administrative and organisational skills
• A meticulous and informed approach to collection, collation and communication of information received from customers

Education and experience:

• A tertiary qualification in biological science or a related discipline is desirable as is a background in an animal health field such as veterinary nursing
• Ability to use computer software packages with the willingness to learn additional software packages, specific to company needs as required

You must have the legal right to work in Australia to apply for this job.

Unsuccessful candidates may not be contacted.

About Zoetis

At Zoetis, our purpose is to nurture the world and humankind by advancing care for animals. As a Fortune 500 company and the world leader in animal health, we discover, develop, manufacture and commercialize vaccines, medicines, diagnostics and other technologies for companion animals and livestock. We know our people drive our success. Our award-winning culture, built around our Core Beliefs, focuses on our colleagues’ careers, connection and support. We offer competitive healthcare and retirement savings benefits, along with an array of benefits, policies and programs to support employee well-being in every sense, from health and financial wellness to family and lifestyle resources.

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