Logistic & Customer Service Specialist

Description

• Prepare in collaboration with supply planner shipping plans to meet customer demands, considering appropriate modes of transport to maintain a cost-effective balance between customer service and shipment costs, within corporate guidelines.
• Ensure documentation is accurately processed, distributed, and released to carriers and customers in a timely manner.
• Resolve issues related to cargo transportation, addressing disputes, commercial discrepancies, and damaged product claims involving quality department.
• Communicate effectively and timely with planning colleagues regarding delivery issues for import and export.
• Manage the flow of orders, coordinating delivery pickup and/or drop-off schedules. Monitor and communicate expected delivery date, managing and communicating any delay.
• Track and trace cargo, monitoring shipments to ensure they reach their final destination on time
• Organize the shipping and receiving of products/samples with a focus on accuracy, efficiency, and time management.
• Manage shipping orders in the ERP system, prepare shipment documentation, and issue relevant invoices.
• Perform other related activities to achieve department and site objectives.
• Initiate and participate in continuous improvement activities.
• Prepare and update related SOP’s ensuring constant adherence with all applicable regulations.
• Collaborate to the budget project proposing expenses related to logistic operations.
• Coordinate and manage all aspects of import and export transactions, ensuring smooth operations and compliance with domestic and foreign regulations.
• Prepare/review and process import and export documentation including bills of lading, packing lists, invoices, and customs declarations.
• Process inbound and outbound documentation for import and export activities ensuring effective and complete filing.
• Communicate with vendors, suppliers, and customers, ensuring timely and accurate information exchange.
• Verify and process duties, taxes, and charges, ensuring accurate financial transactions related to shipments.

About Zoetis

At Zoetis, our purpose is to nurture the world and humankind by advancing care for animals. As a Fortune 500 company and the world leader in animal health, we discover, develop, manufacture and commercialize vaccines, medicines, diagnostics and other technologies for companion animals and livestock. We know our people drive our success. Our award-winning culture, built around our Core Beliefs, focuses on our colleagues’ careers, connection and support. We offer competitive healthcare and retirement savings benefits, along with an array of benefits, policies and programs to support employee well-being in every sense, from health and financial wellness to family and lifestyle resources.

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