Diagnostic Account Manager (DAM)

Description

Diagnostic Account Manager (DAM)

Business Unit: Diagnostics
Location: UK Field-Based
Territory: Wales, Shropshire, Gloucestershire, Herefordshire
Ideally Shropshire-based due to its central position within the territory

Reporting to: Diagnostics Area Business Manager

This is a 12-month contractor role, created to cover an internal secondment.

Make a Difference Where It Matters Most

At Zoetis, our purpose is simple but powerful: to nurture the world and humankind by advancing care for animals. As a Diagnostic Account Manager (DAM), you will play a critical role in helping veterinary practices deliver better outcomes through innovative diagnostic solutions.

This is a field-based, customer-facing role where your expertise, relationship-building skills, and commercial mindset will directly impact customer success, business growth, and animal health across your territory.

The Role

As a Diagnostic Account Manager, you will be the trusted diagnostic partner for veterinary practices, laboratory research, and veterinary academic settings within your territory. You will provide on-site support to existing Zoetis VetScan customers and be responsible for the overall business performance, customer satisfaction, and growth of your accounts.

Your primary focus will be to support customers across the full lifecycle of Zoetis diagnostic solutions—from installation and onboarding through to optimisation, workflow improvement, utilisation growth, and troubleshooting. You will also identify opportunities for new equipment sales, consumables, and expanded solutions within existing accounts.

This role requires someone who thrives in the field, enjoys autonomy, and is motivated by building long-term, mutually beneficial customer partnerships.

Key Responsibilities

Territory & Account Planning

• Maintain a high level of expertise across the Zoetis diagnostics portfolio, including products, services, pricing, market trends, and competition

• Develop and execute robust account plans in collaboration with Account Managers, Corporate Key Account Managers, Area Business Managers, ZVCs, Diagnostics Sales Specialists, and Training Managers

• Identify, analyse, and track individual account performance, supporting clinics to improve workflow, efficiency, utilisation, and customer experience

• Align activity to marketing programmes and management direction, following the Solution Selling approach

• Analyse territory sales data and growth opportunities to support delivery of sales targets

• Maintain accurate CRM records, including customer data, call reports, and opportunities

• Monitor and interpret Power BI data relating to Dx.com usage, ordering, and contracts

• Collaborate cross-functionally with other Zoetis business units to maximise shared customer opportunities

Customer Relationships & Commercial Growth

• Build long-term, high-quality partnerships based on trust, expertise, and value

• Deliver bespoke customer solutions using the full Zoetis ecosystem: products, value-added services, ZVCs, and specialist colleagues

• Identify and progress opportunities for additional analysers, consumables, and referrals within existing accounts

• Log opportunities accurately in Salesforce.com and manage analyser orders via CPQ in partnership with ABMs and Customer Services

• Share best practices and contribute ideas that drive team success

• Work closely with Technical Support (L1 & L2) to support and escalate troubleshooting when required

• Maintain regular communication with Customer Services on orders, deliveries, Hybris, and WebShop usage

In-Field Activity & Technical Support

• Deliver agreed call activity and customer coverage in line with KPIs

• Provide on-site technical support where issues cannot be resolved remotely, including troubleshooting complex system problems

• Conduct basic analyser maintenance, software updates, PMS connectivity support, and user training

• Deliver formal and informal training sessions including lunch & learns, clinical clubs, and presentations

• Develop in-practice diagnostic champions to embed expertise and adoption

• Lead post-sale installations, validation, onboarding, and applications training

• Ensure all relevant practice staff are trained and signed off for confident equipment use; retrain new starters within 8 weeks

• Set clear objectives for every customer interaction and ensure timely follow-up

Compliance & Governance

• Uphold the highest standards of compliance and business conduct, including Pharmacovigilance, Global Vet Policy, Zoetis Values, and local codes of practice

• Maintain accurate records and communicate effectively with all key stakeholders

• Manage customer support budgets responsibly and within agreed controls

What You’ll Bring

Key Skills

• Exceptional sales capability with a strong commercial mindset

• Strong IT, digital, and analytical skills

• Excellent problem-solving and prioritisation abilities

• Confident communicator with strong influencing and negotiation skills

• Ability to build effective internal and external relationships

• Independent, resilient, and highly driven

• Agile, adaptable, and open to change

• Strong planning capability balanced with day-to-day execution

• Confident, credible, and approachable professional presence

Experience & Qualifications

You will come from one or more of the following backgrounds:

• Veterinarian, qualified Veterinary Nurse, or Technician

• Medical or veterinary field sales (veterinary preferred)

• Animal health or related scientific industry

• Customer-facing commercial or technical role

Essential:

• Relevant technical / clinical experience within veterinary, medical, or scientific sectors

• Experience delivering training or coaching to individuals and groups

• Sales qualification (e.g. NOAH, AMTRA)

• Full UK driving licence and valid passport

• Strong IT literacy and confidence with business systems

Travel Requirement

• 100% field-based role requiring extensive travel across the designated territory

Why Zoetis?

At Zoetis, you’ll be empowered to run your territory like you own it, supported by a collaborative, high-performing team and a business that values integrity, innovation, and customer obsession. You’ll have the opportunity to make a real impact—on customers, colleagues, and animal health—every single day.

Ready to join us?
Apply now and be part of a team that’s shaping the future of veterinary diagnostics.

About Zoetis

At Zoetis, our purpose is to nurture the world and humankind by advancing care for animals. As a Fortune 500 company and the world leader in animal health, we discover, develop, manufacture and commercialize vaccines, medicines, diagnostics and other technologies for companion animals and livestock. We know our people drive our success. Our award-winning culture, built around our Core Beliefs, focuses on our colleagues’ careers, connection and support. We offer competitive healthcare and retirement savings benefits, along with an array of benefits, policies and programs to support employee well-being in every sense, from health and financial wellness to family and lifestyle resources.

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