CRM and Data Analyst Intern

Description

POSITION SUMMARY

The CRM, Data and Digital Intern will support the CRM Manager by uploading, maintaining and validating commercial and CRM data to ensure high data integrity across key digital systems. The role supports the capture of distributor in-field sales, reconciliation of data between systems (Salesforce, RDM and SAP S/4HANA), and analysis/reporting in Power BI to enable accurate sales performance evaluation and rewards. This internship contributes to the broader digital strategy by helping ensure trusted data and actionable insights for commercial decision-making.

POSITION RESPONSIBILITIES

• Support CRM data administration and updates, including database management activities in Salesforce and related customer master records.
• Upload distributor in-field sales and related commercial datasets using approved templates and schedules.
• Monitor and control data upload processes and support ongoing data quality management with data providers/distributors.
• Perform validation checks (accuracy, completeness, duplicates, mapping errors) and help execute processes to monitor, maintain, improve and restore database quality.
• Support RDM maintenance/mappings and assist with aligning customer and sales data across systems (Salesforce, RDM and SAP).
• Assist with Power BI reporting support (data refreshes, report updates, data validation) and respond to internal reporting requests where appropriate.
• Create and/or maintain routine reports and analyses that provide business insights for Commercial Operations and Sales stakeholders.
• Help maintain clear documentation and audit trails for uploads, transformations and exceptions to support accurate sales team evaluation and reward calculations.
• Assist with internal development and improvement projects relating to CRM/data processes and reporting automation.
• Build effective working relationships with Sales, Finance, Operations and external partners to clarify and resolve data issues and improve data quality at source.

EDUCATION AND EXPERIENCE

• Bachelor's degree or adequate qualification in a quantitative field such as business analytics, economics/finance, computer science, information management/technology, statistics or similar.
• Exposure to analytical tools and methods of presenting data (academic or practical).
• Advantageous: experience working with large datasets (big data concepts, segmentation/statistical approaches).
• Advantageous: exposure to CRM/BI/ERP tools (e.g., Salesforce, Power BI, SAP) through coursework, projects or prior internship experience.

TECHNICAL SKILLS REQUIREMENTS

• High competency in Microsoft Office (especially Excel) with strong attention to detail and accuracy
• Understanding of database concepts and data quality practices; ability to work with structured templates and validation rules.
• Working knowledge or willingness to learn:
• Salesforce (CRM data updates/imports)
• Power BI (data refresh, report maintenance, basic analysis).
• SAP S/4HANA (commercial/transactional data support)
• RDM (mappings and customer data alignment)
• Fluent in English (verbal and written)

About Zoetis

At Zoetis, our purpose is to nurture the world and humankind by advancing care for animals. As a Fortune 500 company and the world leader in animal health, we discover, develop, manufacture and commercialize vaccines, medicines, diagnostics and other technologies for companion animals and livestock. We know our people drive our success. Our award-winning culture, built around our Core Beliefs, focuses on our colleagues’ careers, connection and support. We offer competitive healthcare and retirement savings benefits, along with an array of benefits, policies and programs to support employee well-being in every sense, from health and financial wellness to family and lifestyle resources.

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