International Software Support Engineer (Remote, UK)
Location: England
Salary: $0.00 - $0.00 per annum
Job Type: Contract
Date Posted: Tue Apr 7 16:37:20 2026
Description
🚀 We’re Hiring: International Software Support Engineer (Remote, UK)
Are you a tech-savvy problem solver with a passion for customer support and a knack for building strong client relationships? We’re looking for an International Software Support Engineer to join our growing team and support our Virtual Recall customers across international markets.
🕐 Working Hours: 1pm–9pm (Remote)
💼 About the Role
As the first point of contact for our customers, you’ll play a critical role in delivering an exceptional support experience. From troubleshooting technical issues to onboarding new veterinary practices, you’ll ensure our clients feel confident and supported every step of the way.
🔧 Key Responsibilities
• Provide first-line technical support via calls and email (English & French)
• Remotely install software across diverse environments and systems
• Deliver engaging onboarding and training to veterinary practice teams
• Monitor alerts and proactively support assigned customers
• Create and maintain clear support documentation
• Translate materials and communications to support UK operations
• Collaborate with Sales and Product teams for seamless customer experience
• Support group-level initiatives and attend stakeholder meetings when required
✅ What We’re Looking For
• Fluency in English and French (written & spoken)
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service abilities
• Highly organised, detail-oriented, and self-motivated
• Comfortable working with remote tools and varied IT environments
• Ability to thrive in a fast-paced, evolving environment
🎓 Nice to Have
• Experience with SQL, HTML, or CSS
• Background in veterinary or animal health (not essential)
• Additional languages are a plus
📈 Experience Required
• Minimum 3 years in a customer-facing technical or IT support role, ideally supporting software remotely
🌍 Why Join Us?
You’ll be part of a collaborative, customer-focused team where your contributions directly impact customer success. We value positivity, integrity, and a “run it like you own it” mindset—while making sure you enjoy the journey along the way.
Ready to make a difference? Apply now or reach out to learn more.
#Hiring #TechSupport #CustomerSuccess #RemoteJobs #ITJobs #BilingualJobs #FrenchSpeaking #SoftwareSupport
About Zoetis
At Zoetis, our purpose is to nurture the world and humankind by advancing care for animals. As a Fortune 500 company and the world leader in animal health, we discover, develop, manufacture and commercialize vaccines, medicines, diagnostics and other technologies for companion animals and livestock. We know our people drive our success. Our award-winning culture, built around our Core Beliefs, focuses on our colleagues’ careers, connection and support. We offer competitive healthcare and retirement savings benefits, along with an array of benefits, policies and programs to support employee well-being in every sense, from health and financial wellness to family and lifestyle resources.
Notice: Zoetis Recruiters will contact candidates via email from an address ending in @zoetis.com and may also initially connect with candidates through LinkedIn, including LinkedIn InMail. Zoetis does not use Gmail, Outlook, Yahoo, or other web-based/generic email domains to communicate about job opportunities, interviews, or offers of employment. If you receive a recruitment-related email message claiming to be from Zoetis that does not come from @zoetis.com, please treat it as suspicious. For your security, do not reply, click links, open attachments, share personal or financial information, or send money in response to unexpected or questionable recruitment communications.