Description

Customer Support Executive - 12 month Contract

Location: Leatherhead
Department: Customer Service | Commercial Operations
Reporting to: Customer Support Manager

Join Zoetis and Make Every Customer Interaction Count

At Zoetis, we're passionate about supporting animal health through exceptional customer service. We're looking for a proactive, customer-focused Customer Support Executive to join our Customer Service team in Walton Oaks.

As the first point of contact for our customers, you'll play a vital role in delivering an outstanding customer experience while managing the full Order to Cash (OTC) process. You'll work closely with customers, wholesalers, commercial teams and internal stakeholders to ensure orders are processed efficiently, queries are resolved promptly, and strong relationships are built that drive customer loyalty and commercial success.

If you thrive in a fast-paced environment, enjoy problem-solving, and take pride in delivering excellent service, we'd love to hear from you.

What You'll Be Doing

Customer Service & Order to Cash

• Manage the complete Order to Cash (OTC) process from order placement through to invoicing.
• Process customer orders accurately and efficiently.
• Handle customer enquiries relating to orders, deliveries, stock availability, payments and invoices.
• Resolve service issues promptly while meeting agreed Service Level Agreements (SLAs).
• Build and maintain strong working relationships with wholesalers and direct customers.
• Take ownership of customer queries from initial contact through to successful resolution.

Customer Support

• Act as the first point of contact for internal and external customers.
• Respond to customer, field sales and stakeholder enquiries professionally and efficiently.
• Ensure all enquiries are logged and managed in line with Standard Operating Procedures (SOPs).
• Deliver a personalised, high-quality customer experience every time.
• Maintain the highest standards of compliance, including Pharmacovigilance policies, Global Vet Policy, Zoetis values and local codes of practice.

Business Support

• Provide administrative support across Commercial Operations.
• Manage business unit payments through SAP.
• Support budget tracking and marketing payment administration.
• Coordinate commercial meetings, exhibitions and external events across the UK.
• Organise venues, logistics and event administration.
• Prioritise multiple tasks effectively while meeting deadlines.

About You

We're looking for someone who genuinely enjoys helping customers and building positive relationships.

You'll have:

• Experience working in a customer-facing or customer service role.
• Excellent written and verbal communication skills.
• Strong organisational and time management abilities.
• Excellent attention to detail with strong analytical and problem-solving skills.
• The ability to prioritise competing demands in a busy environment.
• Confidence building relationships with customers and internal stakeholders.
• A proactive approach with the ability to take ownership of your workload.
• A genuine passion for delivering exceptional customer service.

Experience using SAP or Order to Cash systems would be an advantage but is not essential, as training can be provided.

We welcome applications from candidates across a wide range of industries. Previous experience within Animal Health or Healthcare is beneficial but not required.

What Success Looks Like

You'll be someone who:

• Delivers outstanding customer service every day.
• Takes ownership of customer issues and sees them through to resolution.
• Works collaboratively with colleagues across the business.
• Embraces change and continuously looks for ways to improve.
• Uses initiative and contributes to a best-in-class customer support function.
• Builds trusted relationships with customers and colleagues alike.

Our Values

At Zoetis, our values guide everything we do.

Our Colleagues Make the Difference

• Bring a positive attitude.
• Share knowledge and support your teammates.

Always Do the Right Thing

• Be open to change.
• Listen, learn and act with integrity.

Customer Obsessed

• Deliver exceptional service every time.
• Treat every customer as an individual.

Run It Like You Own It

• Take ownership and accountability.
• Look for opportunities to improve.

We Are One Zoetis

• Collaborate across teams.
• Celebrate success together.

Qualifications & Experience

• No specific qualifications are required.
• Previous experience in a customer-focused environment is essential.
• SAP and Order to Cash experience is desirable.
• Experience from any industry is welcomed.

Travel

Occasional travel within the UK may be required.

Why Join Zoetis?

At Zoetis, you'll be part of a collaborative, supportive team where your contribution genuinely makes a difference. We invest in our people, encourage continuous learning and provide opportunities to grow your career while helping us deliver exceptional service to our customers.

If you're passionate about customer service and want to be part of a company committed to excellence, we'd love to hear from you.

About Zoetis

At Zoetis, our purpose is to nurture the world and humankind by advancing care for animals. As a Fortune 500 company and the world leader in animal health, we discover, develop, manufacture and commercialize vaccines, medicines, diagnostics and other technologies for companion animals and livestock. We know our people drive our success. Our award-winning culture, built around our Core Beliefs, focuses on our colleagues’ careers, connection and support. We offer competitive healthcare and retirement savings benefits, along with an array of benefits, policies and programs to support employee well-being in every sense, from health and financial wellness to family and lifestyle resources.

Notice: Zoetis Recruiters will contact candidates via email from an address ending in @zoetis.com and may also initially connect with candidates through LinkedIn, including LinkedIn InMail. Zoetis does not use Gmail, Outlook, Yahoo, or other web-based/generic email domains to communicate about job opportunities, interviews, or offers of employment. If you receive a recruitment-related email message claiming to be from Zoetis that does not come from @zoetis.com, please treat it as suspicious. For your security, do not reply, click links, open attachments, share personal or financial information, or send money in response to unexpected or questionable recruitment communications.

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